Numlock and Capslock buttons

Episode 36: The Keyboard Holds the Key

It’s a familiar scenario at the good ol’ helpdesk.

A user reports that they have entered the correct password multiple times.  

“I know it’s the right one. I’ve used it 20 times today.”

I believe them.  While entering a password while on autopilot does occasionally result in password failure, there are other factors that may also cause this issue.

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